Terms & Conditions

"Platform" refers to the ChERP website, applications and associated services. "User", "You", or "your" refers to any individual or entity accessing or using our Platform, including a church and its staff. "We", "us", or "our" refers to Appetite Technology (Pty) Ltd (registration number 2023/849612/07), trading as "cherp.co.za", "ChERP" and "Cherp".

By using our Platform, you represent and warrant that you are at least 18 years old or have obtained parental or guardian consent if you are a minor. You further warrant that you have full legal capacity to enter into this Agreement. If you are accessing our services on behalf of a church or other organisation, you represent that you have the authority to bind that organisation to these Terms.

To access certain features of our Platform, you may be required to create an account. You agree to provide accurate and complete information during registration, maintain the confidentiality of your account credentials, and notify us immediately of any unauthorised use of your account. Your church is responsible for the accounts it creates and the roles it assigns. We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or misleading. You acknowledge that you are solely responsible for all activity that occurs under your account, whether authorised or not.

• Do not use the Platform for any unlawful purpose or in violation of applicable laws.
• Only upload member information you are entitled to hold and process, and do not post or transmit content that is defamatory, obscene, offensive, or infringes the rights of others.
• Do not use ChERP to send unsolicited bulk messages or to harass anyone.
• Do not attempt to gain unauthorised access to another church's tenant, other user accounts, our systems or infrastructure.
• Do not interfere with the operation of the Platform or disrupt other users.
• Do not resell or white-label the Platform without a written agreement.

We reserve the right to investigate and take legal action against any breach of this section.

Your church retains ownership of every record it puts into ChERP. By posting content on our Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, store and process that content solely for the purpose of operating the service. You represent and warrant that you have the lawful right to upload such content and that it does not infringe the intellectual property or other rights of any third party. We do not claim ownership of your content and will not use it for any other purpose without your explicit consent. You can export your data at any time while your subscription is active.

All content, trademarks, logos, interface designs, source code and other intellectual property on the Platform are the property of Appetite Technology (Pty) Ltd or its licensors. You may not copy, republish, transmit, use, reproduce, or distribute any content from the Platform without our prior written permission.

ChERP offers paid subscription plans, billed in South African Rand, as described on our pricing page. Plans may begin with a free trial; unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and renew periodically at the then-current price until you cancel. Prices exclude VAT unless stated otherwise. Upgrades apply from the next billing date. Payments are processed by our third-party payment providers, Paddle and Paystack, depending on the transaction — we do not store your full card details. You may cancel at any time from Settings; cancellation takes effect at the end of the current billing period and access continues until then. We do not provide refunds or credits for partial billing periods, except where required by applicable law. AI credits included with a plan, or purchased as a top-up, are non-transferable, do not roll over, and do not entitle you to a cash refund. We may suspend an account for non-payment or for a serious breach of these Terms after giving notice where reasonable.

Where your church collects donations, ticket sales or other payments through the Platform, those funds are processed by our payment providers and settled to your church subject to the applicable platform commission, provider fees and successful bank verification. Your church remains responsible for the lawfulness of the funds it collects, for issuing any tax certificates required of it, and for the accuracy of its banking details.

Our Platform uses third-party artificial intelligence providers to power features such as Naya, our AI assistant, and other assistive tools that generate or suggest text. AI-generated suggestions may be inaccurate, incomplete, or unsuitable for your purposes, and you are solely responsible for reviewing and approving any AI-generated content before it is sent, published, or relied upon. AI output must never be treated as pastoral, medical, legal, or financial advice. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated output.

Your use of our Platform is also governed by our Privacy and Content Policy, which outlines how we collect, use, and protect personal information. By using our services, you consent to the practices described in that policy.

Our Platform may link to or integrate with third-party websites and services, such as calendar, messaging and payment providers. We are not responsible for the content, policies, or practices of any third party. Accessing these links or enabling these integrations is at your own risk, and we do not endorse and are not liable for any third-party content, products, or materials.

The Platform is provided on an "as-is" and "as-available" basis. We aim for high availability but do not guarantee uninterrupted service; planned maintenance is announced in advance where practical. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our services, and disclaim all warranties to the fullest extent permitted by law.

From time to time, we may offer access to new or experimental features on a beta or trial basis. Such features are provided "as-is" without warranties and may be changed or removed at any time without notice.

To the maximum extent permitted by law, Appetite Technology (Pty) Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Platform. In no event shall our total aggregate liability to you exceed the amount of fees paid (if any) by you to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify and hold harmless Appetite Technology (Pty) Ltd, its affiliates, officers, directors, employees, contractors, and agents, from and against any and all third-party claims, demands, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your use of or access to the Platform; (2) any content you upload, submit, or transmit through the Platform; (3) your breach of these Terms or any applicable laws or regulations; or (4) any alleged infringement or violation of intellectual property, privacy, or other rights of a third party by you or your content. We reserve the right, at our own expense, to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests. Termination will not affect any accrued rights or liabilities of either party.

We reserve the right to modify, suspend, or discontinue the Platform or any part thereof at any time. Material changes to these Terms are communicated by email and in-app at least 30 days before they take effect where required. Your continued use of the Platform following any changes constitutes acceptance of the modified Terms.

We shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, civil unrest, government actions, telecommunications failure, or labour disputes.

You agree not to use or access the Platform in any manner that violates applicable export control laws and regulations, and not to access the services from jurisdictions where doing so is prohibited.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the South African courts. You consent to the jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg.

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

These Terms constitute the entire agreement between you and Appetite Technology (Pty) Ltd regarding the use of the Platform and supersede any prior agreements. No waiver, variation, or amendment of these Terms shall be valid unless made in writing and signed by both parties.

You agree to resolve any disputes arising under these Terms through good faith negotiation, mediation, and eventually arbitration, and you waive your right to participate in any class action or class-wide proceeding. Nothing in this clause shall prevent either party from seeking interim relief in a court of competent jurisdiction.

For any questions or concerns regarding these Terms, please contact us at: Appetite Technology (Pty) Ltd, trading as cherp.co.za, company registration number 2023/849612/07, registered office: 350 Parkstation Road, Greenwood Park, Durban, KwaZulu-Natal, 4051, South Africa. General and legal queries: admin@cherp.co.za. Support: support@cherp.co.za.